REFUND & RETURN
POLICY

Product Integrity & Quality

At FORTIS, product integrity, purity, and research quality are our highest priorities. All products sold by FORTIS are intended strictly for laboratory and research purposes only.

All Sales Are Final

Due to the sensitive nature of research compounds and sterile products, all sales are final. We do not accept returns, exchanges, or refunds for:

• Ordering mistakes
• Change of mind
• Improper handling
• Misuse
• Unauthorized returns

This policy helps ensure strict quality-control standards and guarantees that every customer receives uncompromised research products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact our support team within 48 hours of delivery. Please provide:

• Order number
• Detailed explanation of the issue
• Clear photos of the product and packaging

FORTIS will review each case individually to determine eligibility for a replacement.

Eligibility for Refund or Replacement

Refunds or replacements may only be considered if:

• The wrong item was shipped
• The order was damaged during transit
• The order was not delivered due to an error on our end
• A replacement is not possible

Non-Eligible Situations

FORTIS does not replace or refund:

• Opened products
• Used products
• Improperly stored items
• Unauthorized returns